Tag: trust
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When Breaking Brand Rules Builds Brand Trust
I’ve been watching brands tie themselves in knots lately. They’re caught between old playbooks that preach consistency and young teams who see those playbooks as rules written for a world that no longer exists. The tension is real. A heritage outdoor brand considers a partnership that would have been unthinkable five years ago. A financial…
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Trust Is the New Brand Equity: Why AI Makes Integrity Non‑Negotiable
Why Trust Is the Strategic Edge in the Age of AI Brands built on trust hold the cards in the age of AI. In a world in which the models know all, AI brand trust isn’t a nice-to-have. It’s existential. Integrity has always mattered. But in this new landscape, it’s non-negotiable. LLMs now surface everything:…